Contact Us

Customer Support

You can contact us using the following information:

Email: support@matvera.website
Phone: +1 (250) 667-2755
Address: 5302 Arbour Lane, Nanaimo, BC, V9T 6E5, Canada

When contacting us about an existing purchase, please include your order number and the email address used to place the order. This helps us locate your order and provide assistance more efficiently.

Product Questions

Not sure which mat or fitness product may be suitable for your routine?

You are welcome to contact us before placing your order. Please provide details about the product you are considering and your general intended use, such as yoga, Pilates, stretching, floor workouts, or home fitness.

Our team will do our best to provide general product information based on the details available on our website.

Please note that Matvera does not provide medical, therapeutic, or professional fitness advice.

Order Support

For questions regarding:

Order confirmation
Order status
Shipping information
Delivery concerns
Incorrect products
Damaged items
Returns
Refunds

Please email support@matvera.website.

If your concern relates to a damaged or incorrect item, we may ask you to provide clear photographs of the product and packaging so we can review the situation.

Response Times

We aim to respond to customer inquiries as soon as reasonably possible.

Response times may vary during weekends, public holidays, or periods of increased order volume. To avoid delays, please send one clear message containing all relevant information about your inquiry.