Terms of service
These Terms of Service govern your access to and use of Matvera.website and your purchase of products from Matvera.
Throughout these Terms, the words "we," "us," and "our" refer to Matvera. The words "you" and "your" refer to the visitor, customer, or other user of our website.
By accessing our website, browsing our products, or placing an order, you agree to these Terms of Service.
1. Use of Our Website
You may use Matvera.website for lawful personal and commercial shopping purposes in accordance with these Terms.
You must not use our website:
- For unlawful or fraudulent purposes
- To interfere with website security or functionality
- To distribute malicious software or harmful code
- To collect information about other users without authorization
- To misrepresent your identity or payment information
- To violate applicable intellectual property rights
We reserve the right to restrict access to our website where we reasonably believe these Terms have been violated.
2. Online Store Products
Matvera offers yoga mats, Pilates mats, fitness flooring, and other selected fitness or wellness-related products.
We make reasonable efforts to display product descriptions, photographs, dimensions, colors, and other information accurately.
However, colors may appear differently depending on your screen settings, device, lighting conditions, and display technology.
Minor differences in product appearance, texture, measurements, or packaging may occur where they do not materially change the primary function of the product.
3. Product Availability
Products are subject to availability.
We may modify, discontinue, or limit the availability of a product at any time.
If a product becomes unavailable after an order has been placed, we may contact you to offer an alternative solution or issue a refund for the unavailable item.
4. Pricing
Prices displayed on Matvera.website are presented in the currency shown during your shopping experience.
We reserve the right to change product prices at any time before an order is placed.
Price changes do not normally affect orders that have already been confirmed, except where an obvious pricing error, technical issue, or fraudulent activity has occurred.
Applicable taxes, duties, or other charges may apply depending on the destination and applicable law.
5. Orders
When you place an order, you agree to provide accurate and complete information.
This includes:
- Your name
- Billing information
- Shipping address
- Contact information
- Payment information
You are responsible for reviewing your order details before completing checkout.
An order confirmation does not necessarily mean that an order cannot be reviewed, cancelled, or refunded where there is a legitimate operational, payment, security, inventory, or legal reason.
6. Payment
Payment must be successfully authorized using a payment method available at checkout.
We do not guarantee that every payment method will be available to every customer or in every country.
Payment services may be provided by third-party payment processors. Their separate terms and privacy practices may apply to the processing of payment information.
7. Shipping and Delivery
Matvera offers free worldwide standard shipping.
Estimated delivery is generally 7–14 days.
Delivery estimates are not absolute guarantees. Customs processing, severe weather, carrier disruption, local delivery conditions, incorrect address information, and other circumstances outside our reasonable control may affect delivery.
For more information, please review our Shipping Policy.
8. Returns and Refunds
Eligible customers may request a free return or refund within 30 days of confirmed delivery, subject to our Return & Refund Policy.
Customers must follow the return instructions provided by Matvera.
9. Fitness and Wellness Disclaimer
Matvera sells products intended for general fitness, exercise, yoga, Pilates, stretching, and home workout use.
Information on our website is provided for general product and informational purposes only.
Matvera does not provide medical advice, diagnosis, rehabilitation services, physiotherapy, or personalized fitness instruction.
You are responsible for determining whether an exercise, activity, or product is suitable for your individual circumstances.
If you have health concerns, physical limitations, injuries, or questions regarding exercise safety, consult an appropriate qualified professional before beginning a new fitness activity.
10. Proper Product Use
Customers are responsible for using products in a reasonable and appropriate manner.
Exercise mats and flooring should be placed on suitable surfaces and inspected before use.
Stop using a product if it appears materially damaged or unsafe.
Matvera is not responsible for losses caused by intentional misuse, unreasonable use, unauthorized modification, or failure to exercise ordinary care, except where liability cannot legally be excluded.
11. Intellectual Property
Unless otherwise stated, website content associated with Matvera, including original written content, branding, graphics, and website design elements, is owned by or licensed to Matvera.
You may not reproduce, distribute, commercially exploit, or falsely represent our content without appropriate authorization.
12. Third-Party Services
Our website may rely on third-party services for payments, hosting, analytics, shipping, or other operational functions.
We are not responsible for independent third-party websites or services that are not controlled by Matvera.
13. Limitation of Liability
To the maximum extent permitted by applicable law, Matvera will not be liable for indirect, incidental, or consequential losses arising from the use of our website or products.
Nothing in these Terms excludes liability that cannot legally be excluded or limits mandatory consumer rights.
14. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses reasonably arising from your unlawful misuse of our website or material violation of these Terms.
15. Changes to These Terms
We may update these Terms of Service from time to time.
The latest version will be published on Matvera.website with an updated revision date where appropriate.
Continued use of our website after changes become effective constitutes acceptance of the revised Terms to the extent permitted by law.
16. Governing Law
These Terms are governed by the applicable laws of British Columbia and the federal laws of Canada applicable therein, without limiting mandatory consumer protections available under applicable law.
17. Contact
Questions about these Terms of Service may be sent to:
Matvera
Email: support@matvera.website
Phone: +1 (250) 667-2755
Address: 5302 Arbour Lane, Nanaimo, BC, V9T 6E5, Canada