Contact information
This Contact Information page provides the official customer support and business contact details for Matvera.
Matvera operates the online store available through Matvera.website and offers yoga mats, Pilates mats, fitness flooring, and selected home fitness essentials.
Business Contact Details
Business / Store Name: Matvera
Website: Matvera.website
Customer Support Email: support@matvera.website
Telephone: +1 (250) 667-2755
Business Address:
5302 Arbour Lane
Nanaimo, British Columbia
V9T 6E5
Canada
Customer Service Inquiries
For questions about products, orders, shipping, delivery, returns, or refunds, please contact:
To help us respond efficiently, customers contacting us about an existing order should provide:
- Full name
- Order number
- Email address associated with the purchase
- A clear description of the question or concern
Photographs may be requested when an inquiry involves a damaged, defective, or incorrect product.
Legal and Policy Inquiries
Questions concerning our Terms of Service, Return & Refund Policy, Shipping Policy, or other website policies may also be directed to support@matvera.website.
Please clearly state the nature of your inquiry in your message.
Business Address Notice
Our listed address is provided for official business contact purposes.
Customers should not send returns to this address without prior return authorization and instructions from Matvera.
The appropriate return location may depend on the product, order, and fulfillment arrangement.
Unauthorized returns may experience delays in identification or processing.
Contact Commitment
Matvera values clear and respectful communication.
We aim to review customer inquiries and provide helpful information based on the details available to us.
Matvera
5302 Arbour Lane, Nanaimo, BC, V9T 6E5, Canada
+1 (250) 667-2755
support@matvera.website